Booking Policy: All sessions must be booked in advance. We operate a first-come, first-served booking system based on availability.

Payment Terms: Single sessions are payable at the time of booking. Block bookings and packages must be paid in advance in full.

Travel Surcharge: Sessions beyond a 10-mile radius of Guildford may incur a reasonable travel surcharge, which will be agreed upon booking.

24-Hour Notice: Cancellations must be made at least 24 hours before the scheduled session time.

Late Cancellations: Cancellations made with less than 24 hours notice will result in the full session fee being charged, unless due to genuine emergency or illness.

No Shows: Failure to attend a scheduled session without notice will result in the full session fee being charged.

Rescheduling: We will make reasonable efforts to reschedule cancelled sessions subject to availability.

Health Disclosure: You must disclose any relevant health conditions, injuries, or physical limitations before participating in any session.

Medical Clearance: If you have any medical conditions or are returning to exercise after injury, you may be required to obtain medical clearance.

Pregnancy: Please inform us immediately if you become pregnant during your training programme so we can modify exercises appropriately.

Participation at Own Risk: You participate in all activities at your own risk and are responsible for listening to your body and exercising within your limits.

Limited Liability: Orchard & Oak Fitness and its trainers accept no liability for any injury, loss, or damage arising from participation in our services.

Insurance: We maintain appropriate professional indemnity and public liability insurance. We recommend that clients have their own personal accident insurance.

Equipment: While we provide all necessary equipment in good condition, we cannot accept liability for equipment failure or malfunction.

Respectful Behaviour: All clients are expected to behave respectfully towards trainers and other participants.

Appropriate Attire: Clients must wear appropriate exercise clothing and footwear suitable for the planned activities.

Children: Children are welcome at designated sessions (Mums Club, Baby & Toddler Hikes). Parents remain responsible for their children's safety and behaviour at all times.